glorybd Privacy Policy

1 Data We Collect

glorybd collects personal data from you in several ways: directly when you register or interact with the Platform, automatically as you use the Platform, and in some cases from trusted third-party sources. Below is a detailed breakdown of the categories of personal data we collect.

1.1 Registration and Account Data

When you create a glorybd account, we collect the following information:

• Full legal name
• Date of birth (to verify the mandatory 18+ age requirement)
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other)
• Email address
• Bangladesh mobile number
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, BDT)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may collect copies of:

• Government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address documents (utility bills, bank statements, or official correspondence dated within 90 days)
• Proof of payment method ownership (for example, a screenshot of your registered bKash, Nagad, Rocket, or Upay account showing your name and mobile number)
• Source-of-funds documentation where required by internal compliance thresholds

1.3 Financial Transaction Data

Every deposit and withdrawal you make is recorded. Transaction data includes:

• Transaction amount in BDT
• Payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, BRAC Bank)
• Transaction timestamp (Bangladesh Standard Time, UTC+6)
• Transaction reference numbers assigned by glorybd and by your payment provider
• Account balance before and after each transaction

1.4 Betting and Gaming Activity Data

We record a full history of your activity on the Platform, including:

• All bets placed on cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers), football, kabaddi, and other sports
• All casino game sessions — slots, live dealer tables, crash games, and card games
• Bet amounts, odds accepted, outcomes, and net profit or loss per session
• Bonuses claimed, wagering progress, and bonus expiry events

1.5 Technical and Device Data

When you access glorybd, our servers automatically collect technical information:

Data Type	Examples	Purpose
IP Address	IPv4 / IPv6 address at time of login	Fraud prevention, geo-restriction compliance
Device identifiers	Device type, OS version, browser type and version	Platform optimisation, security flagging
Session data	Login timestamp, session duration, pages visited	Responsible gaming monitoring, UX improvement
Referral source	URL that referred you to glorybd	Marketing attribution, affiliate management
Geolocation data	Country and city derived from IP address	Eligibility verification, localised content

1.6 Communications Data

If you contact glorybd support at support@glorybd or use any in-platform messaging feature, we retain the content of those communications, including your email address, the subject matter of your query, and any attachments you provide. This helps us resolve disputes accurately and maintain a record of interactions.

2 How We Use Your Data

glorybd uses your personal data only for the purposes described below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

• Account management: Creating, maintaining, and securing your glorybd account; sending essential account notifications such as password reset emails and deposit confirmations.
• Age and identity verification: Confirming that you are aged 18 or above and that your identity matches the details on file, in compliance with responsible gaming obligations.
• Payment processing: Executing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported methods; reconciling financial records; detecting and preventing fraudulent transactions.
• Sportsbook and casino operations: Recording bet and game outcomes; settling wagers; applying and tracking bonuses; maintaining audit trails for dispute resolution.
• Responsible gaming: Monitoring for signs of problem gambling behaviour (such as rapid increases in deposit frequency or bet size); administering deposit limits, time-out periods, and self-exclusion requests; sending responsible gaming communications where appropriate.
• Security and fraud prevention: Detecting multiple accounts, bonus abuse, unauthorised access attempts, and use of prohibited technical tools such as VPNs or automated betting software.
• Legal and regulatory compliance: Fulfilling anti-money laundering (AML) screening obligations; responding to lawful requests from regulatory, law enforcement, or judicial authorities.
• Platform improvement: Analysing aggregate, anonymised usage data to improve site performance, game selection, and the overall player experience.
• Marketing communications: Sending you promotional emails about BPL season bonuses, Eid offers, Pohela Boishakh credits, and other relevant promotions — but only where you have given your consent or where we have a legitimate interest to do so, and always with a clear opt-out mechanism.

3 Legal Basis for Processing

glorybd processes your personal data on one or more of the following legal bases depending on the specific processing activity:

Legal Basis	When It Applies
Contractual necessity	Processing your registration data, transaction records, and bet history is necessary to perform the contract between you and glorybd (i.e., to provide the betting and gaming services you have signed up for).
Legal obligation	KYC verification, AML screening, age verification, and compliance reporting are required to meet our legal and regulatory obligations.
Legitimate interests	Fraud prevention, platform security, responsible gaming monitoring, dispute resolution, and aggregate analytics serve the legitimate interests of glorybd and its player community, provided those interests are not overridden by your rights.
Consent	Marketing communications (promotional emails, SMS notifications about bonuses) are sent only where you have provided explicit consent. You may withdraw consent at any time by contacting support@glorybd.

4 Data Sharing & Third Parties

glorybd may share your personal data with the following categories of trusted third parties, strictly on a need-to-know basis and under binding data processing agreements:

4.1 Payment Processors

To process your deposits and withdrawals, we share necessary transaction data (your name, mobile number, and transaction amount) with your selected payment provider — bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, or BRAC Bank. These providers are independent data controllers and are subject to their own privacy policies and applicable financial regulations.

4.2 Game Providers

Casino games on glorybd are supplied by certified third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited session data (a pseudonymous player identifier and bet amounts) necessary to operate their game software and settle game rounds. They do not receive your full name, payment details, or contact information.

4.3 Identity Verification Services

For KYC compliance, glorybd may use accredited third-party identity verification providers to cross-reference the documents you submit against databases of government-issued IDs. These providers process your data solely for verification purposes and are bound by strict confidentiality obligations.

4.4 Legal and Regulatory Authorities

glorybd will disclose your personal data to law enforcement, government bodies, or courts when required to do so by a valid legal obligation, court order, or regulatory directive. We will notify you of such disclosure where legally permitted to do so.

4.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the glorybd business, your personal data may be transferred to the successor entity as part of that transaction, subject to the same protections described in this Policy. You will be notified of any such transfer and any material change to data handling practices.

5 Cookies & Tracking

glorybd uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit our site. Below is an overview of the types of cookies we use:

Cookie Type	Purpose	Can Be Disabled?
Strictly Necessary	Essential for the Platform to function — maintaining your login session, remembering your preferred language, and securing your account. Cannot be turned off without breaking core site functionality.	No
Performance / Analytics	Aggregate, anonymised data about how players navigate the site — page load times, most visited game categories, error rates. Used to improve Platform performance.	Yes
Functional	Remembering your display preferences (e.g., odds format), last-visited game lobby, and notification settings to personalise your experience.	Yes
Marketing / Attribution	Tracking which promotional channels or affiliate partners referred you to glorybd, so we can measure campaign effectiveness and fulfil affiliate commission obligations.	Yes

You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies may affect some features of the Platform, such as personalised game recommendations or pre-filled form fields. glorybd does not use third-party advertising networks to serve behavioural ads to players based on their off-site browsing history.

6 Data Retention

glorybd retains your personal data for as long as your account is active and for a defined period thereafter, as set out below. Retention periods reflect legal obligations, dispute resolution windows, and responsible gaming record-keeping requirements.

• Account and registration data: Retained for the lifetime of your account and for a minimum of 5 years after account closure, to satisfy anti-money laundering record-keeping obligations.
• KYC documents: Retained for a minimum of 5 years from the date of verification, or longer if required by a specific regulatory request.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, to comply with financial reporting and AML requirements.
• Betting and gaming history: Retained for a minimum of 3 years from the date of each session, for dispute resolution and responsible gaming audit purposes.
• Support communications: Retained for 2 years from the date of last interaction, unless the subject matter is linked to an open dispute or investigation.
• Marketing preferences and consent records: Retained for the duration of your account plus 2 years, to demonstrate compliance with consent obligations.
• Self-exclusion records: Retained indefinitely to prevent re-registration by self-excluded players.

When retention periods expire, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Anonymised, aggregate data may be retained indefinitely for statistical and analytical purposes.

7 Your Privacy Rights

As a player on glorybd, you hold the following rights with respect to your personal data. To exercise any of these rights, submit a written request to support@glorybd from the email address registered to your account. We will respond within 30 days of receiving a valid, verified request.

• Right of Access: You may request a copy of all personal data glorybd holds about you, along with information about how it is being used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. For account details such as your mobile number or address, you can update these directly via support@glorybd.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Note that this right is subject to overriding legal obligations — for example, we cannot delete transaction records that must be retained for AML compliance.
• Right to Restriction of Processing: You may request that we restrict processing of your data while a dispute about its accuracy or the legal basis for processing is being resolved.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and carried out by automated means, you may request your data in a structured, commonly used, machine-readable format (e.g., CSV).
• Right to Object: You have the right to object to processing based on legitimate interests, including for direct marketing purposes. Once you object to marketing communications, we will cease sending them immediately.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

8 Data Security

glorybd takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and glorybd servers is encrypted using industry-standard 256-bit SSL/TLS protocols. This protects your login credentials, payment details, and personal information in transit.
• Encrypted Data Storage: Sensitive data at rest — including KYC documents and payment method details — is encrypted using AES-256 encryption. Passwords are stored as salted cryptographic hashes and are never held in plain text.
• Access Controls: Access to personal data within glorybd is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of access required to perform their specific role. All internal access to personal data is logged and auditable.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their glorybd account for an additional layer of login security. Internal staff systems require mandatory 2FA.
• Regular Security Audits: glorybd conducts regular internal and independent security audits of its platform, data storage systems, and access controls. Any vulnerabilities identified are addressed within defined remediation timeframes.
• Data Breach Response: In the event of a personal data breach that poses a risk to your rights and freedoms, glorybd will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

9 Changes to This Policy

glorybd reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational requirements. When material changes are made, we will notify registered players via the email address on file and by posting a prominent notice on the Platform homepage. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of glorybd following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with a material change, you must cease using the Platform and contact support@glorybd to request account closure before the effective date of the change. We encourage you to review this Policy periodically so that you are always informed about how we handle your personal data.

10 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way glorybd handles your personal data, please contact our privacy team using the details below. All privacy enquiries are handled in English and will receive a response within 10 business days.

• Email: support@glorybd
• Subject line: Privacy Policy Enquiry — [Your Username]
• Response time: Within 10 business days of receipt of a verified request
• Language: English

For rights requests (access, erasure, portability, etc.), please include your full name, registered email address, and a brief description of your request in your email. We may ask for additional information to verify your identity before processing your request.